Service Ready

BE READY to create customer experiences that build loyalty, retain customers and drive performance.

Weclome to the new innovative Miller Heiman Group Middle East

There are billions of reasons to improve your Customer Experience.

BILLION DOLLARS

Lost annually by US brands because of poor service

BILLION DOLLARS

Increased revenue from a 10% improvement in customer service

Source: CSO Insights

TIMES

Cost of acquiring a new customer versus cost of retaining an existing customer

Miller Heiman Group Executive Director of North America Sales, Allen Mueller, outlines our Service Ready offering and how it can help organizations provide better service.

We care about your customers as much as you do.

With more than 50 years of experience and more than a million people trained, our approach is proven. And our mission is your success. That’s why we provide the skills, methodology and processes that ensure optimal customer service at every touch point along the customer journey. Because it’s not just about customer service. It’s about the entire customer experience.

We call it Service Ready. And it’s inspired from some of the industry’s most trusted brands, like AchieveGlobal and Impact Learning.

Customer service isn’t a department. It’s a company-wide mission.

Solutions provide the skills, methodology and processes that ensure exceptional interactions at every touch point along the customer journey. Solutions within the platform are available in the Learner ReadyTM solution set.

The voice of your customer is a powerful thing.

Very few things are as important in service as the voice of the customer. After employing the Service Ready methodologies, our customers receive very positive responses from their customers. Here are some examples:

%
Said their call was treated in a more professional manner
%
Said the CSR quickly understood why they called
%
Said the response they received was clear and easy to understand
%
Said the service they received was outstanding, very good or good
%
The increase in customer satisfaction scores